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Managed Services​

In a world of intense competition, products are often ‘me-too’. Outsourcing of the ‘repetitive’ tasks like Pre- Sales Support, Bid preparation, Technical Support, NOC Management services etc. can enables a company to differentiate its product offering with superior technical support, Higher levels of service quality (with clear SLA and KPIs), quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines. Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here's where technical support can create a strategic advantage for your product. Our “Managed IT helpdesks” services cover the entire spectrum of superior Technical Support Center services which helps your core business to stay ahead of the competition.

Benefits

  • Reduced Operating Cost
  • Improved Responsiveness &
    Support for Legacy Network
  • Improved Integrity & Quality of Life
    Network
  • EoL, Out of Warranty Product and
    Network Support

Tools Available

  • Asset Management System
  • Incident Management System
  • Ticketing Management System
  • Reporting Analytics Tools
    Ë Remote Access Tools(Webx,
    teamweaver)
  • Different modes of contact
    (Tollfreee/website/App/E-mail )

Certified People

  • 50 + CISCO CERTIFIED
  • 25 + JUNIPER CERTIFIED
  • 30 + CLOUD CERTIFIED
  • 80 + OTHER CERTIFICATION

Technologies supported

  • GSM, RAN, OSS
  • Data-comm (IP) , Transmission
  • Server, Storage, Virtualization
  • Network Security, Wifi, Unified Comms

A Badly Managed TAC can be Injurious for your Company'​ Health​

You would have heard the proverb that Smoking is injurious to Health. But do you know that a badly managed TAC can cost you lot of dollars and irreparable market reputation for your company.

When a Sales person has sold the product and Deployment team has done the I&C (short for Installation and Commissioning), then comes the most challenging part is to ensure the upkeep of the installed network or as some says to give 99.999% availability. This is where Technical Assistance Center or popularly called as TAC comes into picture.

Arguably, TAC is the most important thing in the ICT (IT and Telecom) Network system. We have seen best product companies fail if they don’t have good quality TAC. Likewise, the companies who has good TAC, result in having happy customers. Customer Satisfaction Index (CSI) is mostly linked to a great TAC compared to other departments in the company.

Folks from Telecom/ Networking background are mostly well-versed with importance and TAC working. However, for the sake of uninitiated, here is the brief about how TAC works

 How Does It Work?

Technical Assistance Center services are provided on a time and material basis. End Customer/ Users can reach the TAC through email, phone or web. They are either directed to an available engineer at a Technical Assistance Center or their contact information is captured and shared with an engineer who returns the call within an agreed response time. Calls are prioritized based on a number of factors, including criticality of the event and impact on safety and the environment as well as contractual response commitments.

Generally, 60-80% of support calls are resolved by TAC via email/ telephone support based on Knowledge Management tools, FAQ and available technical documentation. For rest of the cases, it gets routed to Tier 3 Specialist level who then need to do deep technical work like recreating the problem through LAB setup or working with OEM development team to look for the patch.  


Technology Capability



Telecom & SP

  • GSM - 2G, 3G 4G
  • IP RAN / Backhaul & Core
  • 802.11 wireless
  • EPC / ePDG
  • VoLTE / VoWi-Fi
  • PCRF / PCEF
  • DSL / Brodband
  • TDM / DWDM



Core IP Networking

  • IPv4 & IPv6 Routing,
  • MPLS /QoS
  • LAN & WAN Switching
  • SDN & NFV
  • WAN Optimization
  • NMS, EMS, OSS/BSS



Network Security

  • NGFW & NGIPS
  • EP Security
  • Anti-Malware
  • NAC & AAA
  • Web/Email Security
  • IPSec /SSL –VPN
  • Cloud Security



Collaboration

  • IP Telephony
  • Unified Messaging & Presence
  • Contact Center
  • Web & Voice Collaboration



Software

  • Java, C#, C++, DotNet
  • XML, REST-API
  • JS & Angular JS
  • Hadoop / Jboss
  • Oracle, MS SQL
  • Unix / RH Linux
  • iOS, Windows



Cloud & DC

  • Virtualization
  • SAN / NAS, Storage
  • DC Networking
  • Cloud Automation & Orchestration

Fully Integrated Services Portfolio

Indovision by virtue of its genesis, core domain expertise and flexible business models can create value based and outcome driven services for its customer’s  that can help them fill “white spaces” and enhance “end-customer experience

Day 0 Services Day 1 Services Day 2 Services
Pre-Sales
Design
Build
Operate
    • Pre-Sales Workshops

    • Customer Test drives

    • PoC / PoV, Product Demo

    • Presales Helpdesk Support

    • Networking planning & design

    • Datacenter & Hybrid Cloud design services

    • RF / Wireless Planning & Design

    • Network Security Assessment, Review and Design

    • DR & Backup site design

    • Software & Framework design & Development

    • Telecom RAN, Core, Cell site deployment

    • Wired & Wireless IP network deployment & Migration

    • Network upgrades & RF/Wireless Optimization

    • Datacenter & Cloud install

    • Network Security Deployments

    • Onsite installation & Commissioning

    • Proactive NOC / SOC services

    • 24x7 Technical Support

    • Annual Maintenance Services

    • EoL / EoS support

    • LaaS - Lab as a Service

    • Training & KT Services

Indovision’s Pre-Sales Services (Day 0) offerings

    • Design & deliver Enablement sessions for channel partners and internal field sales staff for Value Proposition of products & solutions
    • Solution selling techniques and opportunities
    • Technology architecture based roadshows in VILT, customer / Partner sites
    • Customer deployment scenarios and use cases
    • Solution Build & integration trainings
    • Product / Solution demonstrations & Proof of Concept for better customer traction
    • Product Amplification Trainings for customers
    • Presales Help Desk & support services
    • Proof of Concept / Value, Product Demos
    • Product Feature Utilization analysis and Activation
    • Designing & sizing Solutions based customer requirements
    • BOM creation, analysis & qualification
    • RFP/RFI Spec’ing analysis and response
    • Competitive Support – Proactive competitive analysis, insight, battel-cards, Winning deals best practices, Win-loss reporting & analysis
    • Provide on-site remote Mentored Install support to reseller channel partners lacking capability of design & Implementations
    • Provide PDI coverage to system integrator partners for greenfield deployments and migration assistance in case of brownfield deployments

Indovision’s Professional IT Services (Day 1 ) Offerings

Datacenter & Cloud

  • Datacenter Design & Build Service
  • DR / IT Continuity & Backup Design & Build
  • Server consolidation
  • Platform Migration (Physical to Virtual)
  • Private & Public Cloud integration, workload Migration

Network Security

  • Security Advisory & Compliance services
  • Security Audit & Risk assessment
  • Security, Design & deployment – Network, DC, Cloud, Endpoints
  • Identity & Access Security Integration
  • SIEM Integration services

Wired & Wireless Networking

  • Network Assessment & Advisory
  • Design, Build & Migration
  • Service Assurance Design - Resiliency, High Availability
  • SDN / NFV Design & build
  • WLAN Network Design, Site-Survey & Roll out
  • WLAN RF Optimization & Calibration

Unified Communication & Collab

  • UC & Collab Design & Build
  • Enterprise Voice & Video design review & Build
  • IP Telephony infrastructure review, Design & Build
  • Legacy PBX / TDM Voice Migration
  • Multi-vendor solution integration

Telecom & Service Provider

  • 4G Access / IP RAN rollout
  • Cell site deployment
  • RF Rollout & Optimization
  • RF / Microwave site install & Commissioning
  • IMS Core network install

Indovision’s Professional IT Services Approach

Discover

Discover

  • Perform Architecture & Workflow Review
  • Customer requirement gathering
  • Customer’s Business/IT Process review
  • Inventory Review - compute, network, storage, applications
  • Discovery of application behavior, performance, requirements and dependencies

P&D

Plan & Design

  • Determine & Document Scope of Work (SOW / CRD)
  • Define Service Delivery Model & Resource Plan
  • Network Architecture Planning
  • Migration Risk Analysis
  • Security & Contingency planning
  • Create HLD /LLD
  • Build NIP / MoP
  • Define UAT criteria & test cases

Build

Build

  • Validate Infrastructure readiness
  • Pre-deployment Testing
  • Proof of Concept / Staging
  • Phased Implementation & Migration as per NIP
  • Rollback as per Change Management process if required
  • Update LLD / ABD documentation

Optimize

Optimize

  • NRFU (Network ready for Use) Testing
  • Calibration if required
  • Validate Configuration & Security Compliance
  • KPI/Metric Monitoring driven optimization
  • KT & Handover

  • White-Labeled Professional & Engineering services
  • Flexible Service delivery Model
  • 24 x7 coverage and local “feet on street” support
  • Customizable commercial constructs
  • Fixed Scope outcome based
  • E2E Turnkey Model
  • Staff Augmentation Model

White Labeled services for E2E customer engagement lifecycle

Indovision – Plug n Play Advantage

Indovision Service Delivery Ecosystem

Proven Talent Management

  • Highly Agile & experienced in-house Talent Acquisition Team
  • Robust Selection Process – IQ, Aptitude, Technical and comm assessments
  • Talent Retention – Reward & Recognition, Career Growth Opportunities
  • Ongoing Talent Enhancement – Skill upgrade, cross-skill.

Service Delivery Excellence

  • Highly Evolved ITIL based Service Delivery function and Program Management Practice
  • Certified processes – ISO 9001:2000 and SEI CMMi 5 v1.3, TMMI
  • Dedicated Quality Assurance Team for monitoring and driving Quality in customer communication and Process adherence

Robust Infrastructure

  • “Ready to onboard” setup for our customer’s Services Operations
  • Flexible IT Set-up. Dedicated & Shared
  • Redundant ISP, Voice & WAN connectivity
  • Audio / Video Conferencing, Call Recoding IP Phones
  • Robust IPR protection and Security Policies

Matured Engagement Models

  • Outcome Based Flexible Commercial Models
  • Multi-Level Governance Structures
  • Committed TCO optimization
  • End to End service lifecycle partner
  • No conflict of business interest

Our Partners

Our clients

About Us

Indovision Services is an ISO 9001:2015 accredited company and providing end to end ICT (Information &  Communication) services and solutions. It caters to multiple dimensions of industry.

Our Mission

To nurture the best global practices in our organization in order to provide 360degree
satisfaction to our customers.

Contact Us

USA : Indovision Global Inc
8 THE GRN STE A DOVER,
DE 19901
Ph : +1 302 351 2811 Email: info@indovisionglobal.com

Indovision’s Professional IT Services Approach

Indovision’s Professional IT Services Approach

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